Mediation & Conflict Resolution

Workplace mediation is a confidential, structured process that helps employees resolve conflict, rebuild communication, and agree practical steps for working together professionally. It’s a constructive alternative to formal processes, and often a recommended outcome when a grievance involves one employee’s concerns about another.

Our experienced mediators create a safe, neutral space where people can talk openly, understand each other’s perspectives, and work towards realistic solutions.

Unresolved conflict rarely stays small. Minor frustrations or misunderstandings can quickly grow into formal grievances, strained relationships, and wider team disruption.

Mediation helps organisations to:

• Address issues early, before they escalate
• Reduce the number of formal grievances
• Restore communication and trust
• Improve team dynamics and morale
• Support employees to move forward professionally

It’s not about deciding who is right or wrong. It’s about helping people find a way forward that feels fair and workable for everyone involved.

Our mediators bring empathy, structure, and calm to situations that can feel tense or emotionally charged. We take time to understand what’s really going on and support each person to feel heard.

During mediation, we help employees to:

• Share their concerns in a safe, confidential environment
• Understand the impact of the situation on each other
• Explore what they each need to move forward
• Identify shared goals and common ground
• Agree clear, actionable steps for working together

The aim is always to rebuild communication and create a professional, respectful working relationship.

We offer:

• One‑to‑one mediation for conflict between two employees
• Group mediation for teams where communication has broken down
• Post‑grievance mediation where a formal process has concluded but working relationships still need repair

Whatever the situation, we tailor the approach to the people involved and the needs of your organisation.

Common workplace scenarios where mediation is effective

Mediation is useful in a wide range of situations, including when:

• One employee has stopped acknowledging or speaking to another
• Someone believes a colleague is spreading rumours about them
• A disagreement or misunderstanding has damaged trust
• An employee feels resentful after being passed over for a role
• Team members are avoiding each other or working around each other
• A grievance has been raised about another employee
• A group or team is experiencing ongoing tension or communication issues

If relationships feel strained, uncomfortable, or stuck, mediation can help reset the dynamic.

Our team are: experienced, impartial professionals with a:

• Calm, empathetic approach
• Focus on understanding, not blame
• Dedication to reaching practical, realistic outcomes
• Confidential and supportive process
• Service tailored to support the individuals and teams concerned

We help employees work through their beliefs about their current situation and challenge in a constructive way to break down misconceptions and ideologies. Once they have rationalised previous events, we work with them to agree and implement actionable steps to improve the situation for all parties. 

If you’re dealing with conflict, tension, or a breakdown in communication, mediation can help restore working relationships and prevent issues escalating further.

Get in touch to talk through your situation and explore whether mediation is the right next step. Email info@bitesizehr.co.uk or use the contact form to request a tailored quotation.