Employee Relations Case Management
Practical HR support for the people problems that keep employers awake at night
If any of these sound familiar - you have Employee Relations Case Work
- “We’ve had a complaint.”
- “Someone’s not pulling their weight.”
- “They’ve gone off sick again.”
- “There’s tension in the team.”
- “I think we’ve got a disciplinary on our hands.”
Whatever the scenario, it’s all Employee Relations (ER) — and it can feel overwhelming if it’s not part of your day job. That’s where we come in.
At Bitesize HR, we specialise in Employee Relations case management for SMEs across Solihull, the West Midlands and the wider UK. We help you handle issues confidently, fairly, and legally, while protecting your culture and reducing risk. Employee Relations (ER) can be terrifying if it’s not part of your day job.
Our team have worked in HR for many years and have specialist Employee Relations knowledge. Casework is complex and it’s crucial you take advice to minimise risk.
The more employees you have, the more likely you are to have an ER issue. And unfortunately ER issues breed other ER issues with the risk of becoming part of the culture if not managed correctly and swiftly.
- Have you seen groups of employees complaining about each other’s behaviour?
- Or maybe ganging up with separate complaints about a particular manager?
- Or have you noticed absence levels increasing once probation periods are passed, or clusters of absent employees in response to increased workload?
- Do employees seem to think they’ll ‘get away’ with things whilst under a particular manager, or
- Have standards slipped without you realising and it’s become acceptable for employees to behave in a certain way without repercussion?
These are all Employee Relations issues and they can all be solved with good policies, processes and line manager training.
What Employee Relations Really Means
Common Employee Relations Scenarios We Handle
Common Employee Relations Scenarios We Handle
Employee Relations covers the every day “people problems” that come up in any organisation. No matter how prepared you are with policy documents and processes, you can still find yourself with casework to do. Left unmanaged, problems grow and quickly become part of your culture.
You might recognise some of these patterns:
- Groups of employees complaining about each other
- Multiple staff raising concerns about the same manager
- Absence levels rising after probation
- Clusters of sickness during busy periods
- Standards slipping because “nothing ever gets done about it”
- Managers avoiding difficult conversations
- Employees pushing boundaries because they think they can
These are all ER issues — and they’re all solvable with the right support, processes, and training.
Common Employee Relations Scenarios We Handle
Common Employee Relations Scenarios We Handle
Common Employee Relations Scenarios We Handle
We support businesses with every type of ER case, including:
- Grievances – “They’ve complained that overtime is always given to the same person.”
- Disciplinaries – “They used a Company van without permission.”
- Performance management – “They’re not meeting expectations and need support.”
- Absence management – “They’re never here.”
- AWOL – “They haven’t turned up for their shift today.”
- Long-term sickness – “They’re recovering from surgery and won’t be back for months.”
- Capability (health-related) – “They don’t think they’ll ever return to work.”
- Probation management – “It’s not working out.”
- Redundancy – “We need to restructure due to reduced workload.”
- TUPE – “The service is being brought in-house.”
Whether it’s a one-off issue or a pattern of problems, we help you get to the root cause and put things back on track.
Our Employee Relations Support Options
Employee Relations Advice
Independent Hearing Manager
Employee Relations Advice
Remote, expert guidance on a specific situation. We:
- Support a named Manager
- Review documents
- Explain the legal obligations
- Outline the options
- Provide template letters and guidance documents for them to use
Hands On Case Support
Independent Hearing Manager
Employee Relations Advice
All the features of the advice service plus:
- Drafting letters and documentation
- Attending meetings as your HR representative
- Notetaking in formal meetings
- Monitoring timelines and driving progress towards a resolution
Independent Hearing Manager
Independent Hearing Manager
Independent Hearing Manager
If you can't or don't want to run the process, or if every manager is already involved in the case, we step in as an impartial manager to run the process from start to finish.
Includes the investigations, formal meetings and outcome.
You'll receive a full debrief and suggestions on follow on actions.
ACAS Conciliation Support
ACAS Conciliation Support
Independent Hearing Manager
If you’ve received an ACAS Early Conciliation request, we support you through the entire process, including:
- Early Conciliation strategy
- Settlement advice
- Drafting responses
- Managing correspondence
Line Manager Training
ACAS Conciliation Support
Line Manager Training
If ER issues are becoming a pattern, training your managers is one of the best investments you can make.
This builds internal confidence and reduces future risk.